TERMS & CONDITIONS

Company: BlockSolver s.r.o., Reg. Number - 211 35 584, Registered address - Novodvorská 1062/12, Lhotka, 142 00 Praha 4, CZ.
License: Czech Republic FAU.
Website platform: A website run by the company and accessible at https://blocksolver.io.
Platform: Combined term that can be used to describe a website platform.
Services provided: The services that the company provides via the platform.
FIAT: Currencies that are regarded as legal tender.
Cryptocurrency: A cryptocurrency is a type of digital money that is created and managed through the use of advanced cryptographic techniques. It does not have the status of official currency and functions independently of any centralized authority.
Funds: Can be used to describe both cryptocurrency and the FIAT (currency).
BlockSolver: A collective term that can be used to describe the Platform and the Company.
Customer agreement: This particular agreement.
Customer: Customers can use BlockSolver services via its website platform if they are at least eighteen years old and have thoroughly read and agreed to the company's customer agreement.
KYC or Due Diligence: Customers of BlockSolver must present specific documentation to prove their identification and comply with applicable legal requirements. These records are required to verify the client's identity and guarantee adherence to relevant legal requirements.
GDPR: It makes reference to Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, which repeals Directive 95/46/EC and protects natural persons with regard to the processing of personal data and the free movement of such data.    

 

1. INTRODUCTION. 

This agreement forms a binding legal contract between the Company and its Client.
Before using the services, the client certifies that they have read and understand this agreement in its entirety and that they agree to all its terms.

2. THE AGREEMENT'S SCOPE

2.1. The terms and conditions governing the platform's service providing are described in this agreement. 
2.2. The customer consents to be bound by the terms and conditions of this agreement by registering an account with the company and confirming that they understand it.

3. GENERAL CONDITIONS

3.1. Client Information and Adherence to Relevant Laws 
3.2. If opening an account with the company is lawful in the customer's home country, the customer may only open one account with the company. 
3.3. The Customer guarantees the Company that opening an account does not violate any applicable laws or regulations regarding the Customer.
3.4. The customer is in charge of making sure the data they supply, either at the time of registration or later, is correct, honest, and current. Within two weeks, the Company must be quickly informed of any modifications to this information. The Company may ask the Customer to verify the accuracy of their information or submit supporting documentation as part of its internal processes and Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) responsibilities. 
3.5. Before approving any services, the company retains the right to carry out any necessary investigations for fraud, money laundering, terrorism financing, or other illegal activity. In these situations, the Company may, in line with the Company's established terms, ask the Customer for further verification papers.
3.6. The business does not take or distribute cash payments. At the sole discretion of the Company, all transactions between the Customer and the Company must be carried out by wire transfer, which permits identity verification for both the sending and receiving parties. 
3.7. Unless both parties agree in writing, the company does not accept transactions from third parties for the advantage of the customer. Furthermore, unless specifically permitted or shown in accordance with the ownership rights, the Company will not take any money out of the Customer's Account for the advantage of a third party.
3.8. All activities carried out through the Customer's account are entirely their responsibility. The Company must be notified right away of any unauthorized use of the account or security breaches. The company is not responsible for any unauthorized use of the Customer's account, even if it may have monitoring mechanisms in place to spot fraudulent activity. The Customer consents to bear full responsibility for any unauthorized use and for protecting the privacy of their account credentials and password. 
3.9. No unlawful use of the account, including but not restricted to money laundering and fraud, is permitted. Any suspicious activity will be immediately reported by the company to the relevant law enforcement organization. It is expressly forbidden for the Customer to misuse, take advantage of, or go around any limitations placed by the Company.
3.10. The Company retains the right to take the following measures if the Customer seeks to conduct any transaction in violation of the restrictions stated in this Agreement:

• Turn the deal around.
• Put the Customer's account or the transaction on hold.
• Inform the relevant law enforcement agency about the transaction.
• Ask the Customer for damages.

4. ACCOUNT

4.1. Each Customer is only allowed to have one Account with the Company.
4.2. The Customer's Account will be denominated in a currency of their choice from the available options.
4.3. To use the Account, the Customer must first register on the Platform by providing their details. During registration, the Customer must agree to this Agreement and confirm they have the legal capacity to do so. Upon successful registration, the Customer will receive account details, which will be sent to their registered email and displayed on their account page.
4.4. Once registration and identity verification are complete, the Customer can access the Platform and use its services, such as exchanging virtual currencies and fiat currencies.
4.5. The Customer can suspend their Account at any time by contacting Customer Support. The Company may request additional documents for anti-money laundering (AML), counter-terrorism financing (CFT), or fraud prevention. Inquiries should be sent to [email protected].
4.6. The Company offers various deposit and transaction methods based on the Customer’s country and the available payment options. The Company is not obligated to guarantee the availability of any specific method and may alter or discontinue methods at its discretion. Third-party providers may be used for payment processing when necessary.
4.7. Depending on the payment method selected, the Customer might be required to provide extra information or complete additional actions to authorize the deposit transaction, as per the Company’s reasonable requirements.
4.8. The Customer must not use a bank account for deposits unless they are the account holder with the associated Payment Service Provider.
4.9. Transaction fees and currency conversion fees might apply, depending on the chosen transaction method and the Customer’s bank.
4.10. Authorization may be required using the Customer's login and password for transferring funds.
4.11. When transferring funds, the Customer must fill out the appropriate transfer form.
4.12. Currency conversions are carried out based on the exchange rate displayed on the Platform.
4.13. The Company does not guarantee the availability of any specific withdrawal or payment method and reserves the right to modify or discontinue a method as long as at least one option remains available. The Company is not responsible for any payment once processed through an external Payment Service Provider like a bank.
4.14. For security, withdrawals or deposits can only be made from bank accounts that belong to the Customer.
4.15. The minimum deposit for fiat-to-crypto exchanges through card transactions with BlockSolver is 10 euros.
4.16. Bank-imposed limitations may apply to withdrawals and transactions for security or legal reasons. When purchasing or exchanging virtual currency:

• BlockSolver applies due diligence measures based on the Customer's risk level.
• For Customers with an annual turnover exceeding 15,000 EUR, stricter due diligence, like a recent bank statement, may be required.
• For Customers with over 15,000 EUR in aggregated transactions across their lifetime, stricter due diligence applies.
• Stricter measures are also applied if there are suspicions of money laundering or terrorist financing.
  4.17. The Customer is prohibited from withdrawing or making payments to an account not under their name. Violating this rule may lead to the transaction being flagged as suspicious under the Company's AML/CFT policy.
  4.18. The Customer is responsible for providing accurate and complete payment information during withdrawals. The Company will not be liable for incorrect payments made due to inaccurate details provided by the Customer.
  4.19. The Company has the right to conduct checks related to money laundering, terrorism financing, fraud, or other illegal activities before approving withdrawals. The Company may request additional verification documents, including the source of funds.

 

5. COMMISIONS

5.1. The Company has the right to change its charges, costs, expenses, and fees at any time without prior notice. The Customer is responsible for paying these amounts as they arise or as set by the Company at its discretion. The Customer grants the Company permission to deduct any applicable charges, costs, expenses, and fees from their Account.
5.2. Commissions may also be influenced by the exchange rate at the time of the transaction. The exchange rate, which can range from 0.5% to 15%, is based on market conditions and may fluctuate. By proceeding with the transaction, you agree to the exchange rate offered at that time, understanding that it may affect the total commission charged.
5.3. A fee may be applied for each Order processed on your behalf.
 

6. CANCELLATIONS AND REFUNDS

6.1. The Customer acknowledges and agrees that once transactions are completed, they cannot be refunded. The Customer also understands and accepts that BlockSolver is not liable for any consequences or losses arising from the execution of an order.
6.2. The cancellation of an order or service request is only possible before BlockSolver processes the transaction. The refund amount will be calculated based on the exchange rate in effect at the time of the transaction.
 

7. RIGHTS AND OBLIGATIONS

7.1. The Customer acknowledges that the Company holds the following rights:
7.1.1. The authority to refuse, cancel, modify, or delete any exchange or transaction initiated by the Customer.
7.1.2. The ability to temporarily suspend the Customer's Account.
7.1.3. The right to correct any Customer transactions the Company deems necessary to ensure proper service under this Agreement.
7.1.4. The discretion to limit access, impose restrictions, suspend, terminate, or cancel the use of the Platform, whether globally or for specific Funds, transactions, or Customers. The Company may also stop transmitting any or all information.
7.1.5. The Company reserves the right to refuse or stop any transaction or deny access to the Platform at its discretion under the following circumstances:

• A complete or partial failure of the Platform, including technological issues or communication failures that make the Platform unusable.
• A breach of the Platform’s security measures.

7.2. To support efforts against money laundering and counter-terrorism financing (AML/CTF), and without limiting the Company's rights mentioned above, the Company may temporarily suspend a Customer's Account and prohibit certain activities, such as withdrawals, during an internal investigation. This action may occur if the Company reasonably suspects the Customer’s activities:

• Do not comply with the Company’s Services or the terms of this Agreement,
• Are fraudulent, or
• Violate the law, this Agreement, or the Company’s Anti-Money Laundering and Counter-Terrorism policies.

7.3. To offer real-time pricing reflecting speculative price changes, the Company may rely on prices that later prove to be incorrect. In such cases, the Company reserves the right to cancel or adjust transactions on the Customer's Account. However, the Company will take such action within a reasonable timeframe and provide the Customer with a detailed explanation.
7.4. The Company has full control over and the right to modify the functionality, settings, and content of the Platform at its discretion.
7.5. The availability of specific financial instruments or transactions on the Platform at any time or location is at the Company’s discretion.
7.6. The Company reserves the right to offer the Platform and process exchange transactions at its sole discretion.
7.7. In the case of a dispute, the Company may seek advice, investigation, expertise, or analysis from third parties, including paid services. The Company may pass on such costs to the Customer, as outlined in this Agreement.
7.8. While the Company will make reasonable efforts to execute the Customer's transactions and exchange orders, the Customer acknowledges that the Company cannot guarantee the execution of their orders or requests. The Customer agrees not to hold the Company liable for any failures in executing such orders.
 

8. WARRANTIES, AUTHORISATIONS AND CUSTOMER REPRESENTATIONS

8.1. The Customer confirms that they are of legal age, mentally competent, and fully capable of entering into this Agreement. The Customer assures that no other individual has or will have any interest in or access to their Account. Regardless of any future determinations, the Customer is deemed suitable to enter into this Agreement. All information provided during the Account registration process is accurate, complete, and up to date as of the current date. The Customer agrees to promptly notify the Company of any changes to this information.
8.2. The Customer explicitly acknowledges and consents to waiving the confidentiality of all communications related to disputes, legal proceedings, or public statements between the parties, including the outcomes of such matters, such as court rulings or dispute resolution decisions. The Customer agrees that the Company may disclose the contents of these communications at its sole discretion, in compliance with the GDPR.
8.3. The Customer guarantees that they will immediately report any detected errors in the Platform, Account, or Services that could impact their interests. The Customer agrees to refrain from further interactions with the system, except as necessary to prevent personal losses. Additionally, the Customer acknowledges that they will not exploit any system errors for personal gain. Violation of these terms grants the Company the right to seek indemnification as outlined in this Agreement and may also result in the suspension or termination of the Customer’s access to the Services.
8.4. If an unauthorized or incorrectly executed transaction occurs due to an error by the Customer, they must notify the Company within one day of the transaction date. The Customer assumes full responsibility for any losses resulting from the specified transaction in the following cases: (I) the unauthorized transaction occurred due to the Customer’s failure to maintain the security of their Account credentials; (II) the Customer fails to dispute and notify the Company of the unauthorized or incorrect transaction within one day of its occurrence.
8.5. The Customer guarantees that all financial information provided to the Company during the Account registration process accurately reflects their current financial situation.
8.6. The Customer confirms that they have no separate agreement with any Company employee or agent regarding the Services in their Account, including any arrangement to guarantee profits or limit losses. The Customer understands that they are obligated to immediately inform the Company’s Compliance Officer in writing if such an agreement exists. Furthermore, the Customer acknowledges that any representations made by third parties regarding their Account that contradict official communications from the Company must be promptly reported in writing to the Compliance Officer. The Customer understands that each transaction requires their authorization before execution, unless they have granted discretionary authority through the Company’s Limited Transaction/Exchange Authorization. Any disputes regarding transactions must be reported in accordance with the Agreement’s notification requirements. The Customer agrees to indemnify and hold the Company harmless against any damages or liabilities resulting from their failure to promptly notify the Compliance Officer of such occurrences.
8.7. The Customer agrees to promptly reimburse the Company for any damages, costs, or expenses, including legal fees, incurred in enforcing any provisions of this Agreement or any other related agreements. To the extent permitted by law, the Company reserves the right to offset any outstanding amounts owed by the Customer against funds held in the Customer’s Account.
8.8. The Customer acknowledges their responsibility to stay informed about regulatory changes in their country of residence and to comply with all applicable rules governing their use of the Platform.
8.9. The Customer is solely responsible for calculating and reporting their financial activities to the relevant tax authorities, if required.
 

9. NO FISCAL ADVICE

9.1. The Company may, at its discretion, occasionally provide the Customer with information regarding practical aspects of buying, selling, or exchanging cryptocurrencies.
9.2. Regardless of any information shared by the Company, the Customer acknowledges and agrees that all exchanges or transactions are conducted voluntarily and without reliance on the Company’s guidance. The Customer accepts full responsibility for these transactions, recognizing that they are undertaken at their own risk and that the Company does not provide advice on the timing or terms of any exchange or transaction.
9.3. The Customer understands and accepts that exchange rates fluctuate frequently and may be influenced by factors or events beyond the control of both the Customer and the Company.
 

10.  LIQUIDATION OF ACCOUNT

10.1. If any of the following situations arise:
(a) the Customer’s death or legal declaration of incompetence;
(b) the initiation of bankruptcy or insolvency proceedings by or against the Customer;
(c) the attachment or seizure of the Customer’s Accounts held with the Company;
(d) insufficient funds or inadequate collateral to maintain the Account;
(e) the Customer’s failure to provide requested information as required by this Agreement; or
(f) any other situation the Company deems necessary to safeguard its interests,
the Company, at its sole discretion, may take one or more of the following actions:

• Satisfy any obligations the Customer owes to the Company using the Customer’s funds or assets held by the Company or its affiliates;
• Buy or sell the Customer’s funds or other assets held on their behalf;
• Cancel any outstanding orders, contracts, or commitments made to the Customer.

11.  LIMITED JURISDICTIONS

11.1. The Company does not provide its Services to individuals residing in countries designated by the FAU as high-risk or non-cooperative jurisdictions due to significant deficiencies in anti-money laundering and counter-terrorism financing measures.
11.2. A complete list of restricted countries is available in the Company’s comprehensive Anti-Money Laundering policy.
11.3. The Company does not process transfers to or from an Account linked to a bank or payment institution incorporated in the USA, its territories, or any country classified by the FAU as high-risk or non-cooperative. If the Company becomes aware, suspects, or has reasonable grounds to believe that a Customer has become a resident of a restricted country, it will immediately close all open positions and suspend the affected Account.
 

12.  GEOBLOCKER POLICY

At BlockSolver s.r.o., we are committed to maintaining the security and regulatory compliance of our crypto exchange platform. As part of this commitment, we have established a Geoblocker Policy to strengthen the protective measures surrounding our systems and services.
The BlockSolver Geoblocker Policy defines the specific countries and territories where access to our platform is restricted. This proactive measure is designed to safeguard our operations, uphold the integrity of our services, and ensure compliance with global regulatory standards.
This policy provides a clear overview of the geographical restrictions in place, offering transparency on the regions with limited access. Regularly reviewed and updated by our IT department, the Geoblocker Policy reflects our ongoing commitment to adapting our security measures in response to global developments.
For more details, please refer to the full Geoblocker Policy and the list of prohibited IP jurisdictions.
 

13.  BLOCKSOLVER PLATFORM'S VIRTUAL IBAN 

13.1. BlockSolver offers an enhanced cryptocurrency purchasing experience by allowing transactions in Euro via SEPA bank transfers using a dedicated IBAN account, where the customer's name appears as the beneficiary. This designated IBAN, known as a Virtual IBAN, is unique to each customer. It is important to note that BlockSolver is not a financial institution, bank, or electronic money institution (EMI), and this IBAN can only receive transfers from the specified sender whose name matches the beneficiary.
13.2. Customers may use a Virtual IBAN alongside standard banking details to process fiat transactions through their BlockSolver account, where applicable. However, obtaining a Virtual IBAN does not equate to opening a traditional account with an EMI or a bank, as its functionality differs from that of a conventional bank account. When placing orders on the platform, customers can complete cryptocurrency transactions via SEPA bank transfers to the designated Virtual IBAN provided in the payment details section.
13.3. It is essential to understand that providing these banking details does not constitute the creation of a standard bank account accessible through a bank or electronic money institution.
13.4. Customers must ensure that all payments originate from accounts for which they are the registered beneficial owners. BlockSolver does not accept payments made by unauthorized third parties on behalf of the customer.
13.5. By using a Virtual IBAN, customers explicitly acknowledge and agree to these terms.

 

14.  LIABILITY LIMITATION AND INDEMNIFICATION

14.1. Under no circumstances shall the Company, including its licensors, agents, suppliers, resellers, service providers, or any affiliated entities, be liable to the Customer or any third party for any direct, special, indirect, incidental, consequential, exemplary, or punitive damages. These damages may include, but are not limited to, loss of profits, business opportunities, reputation, information, revenue, goodwill, or business interruptions. Such liabilities may arise from the Customer’s use of the Company’s Services and Platform, any materials available on the Platform, or the Customer’s failure to fully understand the nature of cryptocurrencies, their derivatives, or the associated market risks.
14.2. The Company is not responsible for any disruptions or impairments to the Platform or Services, nor for any disruptions affecting intermediary services that the Company relies on to meet its obligations, provided that such disruptions result from abnormal or unforeseeable circumstances beyond the reasonable control of the Company or the intermediaries involved.
14.3. The Company bears no liability for any claims, losses, damages, costs, or expenses, including legal fees, arising directly or indirectly from events, actions, or omissions. This includes, but is not limited to, incidents such as civil unrest, war, uprisings, international intervention, government actions (including exchange controls, confiscations, nationalizations, or currency devaluations), natural disasters, acts of God, market fluctuations, communication failures, or any delays, disruptions, malfunctions, or failures in transmission, communication systems, or computing infrastructure, whether operated by the Company, the Customer, financial markets, or settlement and clearing systems.
14.4. The Company is not responsible for assessing or paying any taxes, duties, or other charges arising from transactions between the Customer and other users of the Company’s services.
14.5. The Customer agrees, to the fullest extent permitted by law, to indemnify and protect the Company against any claims or damages resulting from unlawful actions taken by the Customer. This includes cases where the Company must defend itself against third-party claims, including criminal proceedings initiated by any party.
14.6. If any regulatory authority deems any part of this section unenforceable, the Company’s liability will be limited to the maximum extent permitted by applicable law.
 

15.  A NOTE ON WARRANTIES

15.1. Unless explicitly stated otherwise in writing by the Customer, the Company’s Services and Platform are provided on an "as is" and "as available" basis. The Company expressly disclaims, and the Customer waives, all warranties—whether express, implied, or statutory—including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement concerning the Company’s Services, Platform, and any associated information, content, or materials.
15.2. The Company does not guarantee that the Platform, Services, or any related materials will be uninterrupted, timely, secure, or free from errors. Furthermore, the Company makes no representations or warranties regarding the quality, suitability, accuracy, completeness, usefulness, or reliability of the Platform, Services, or any materials provided therein.
15.3. The Company does not assume any responsibility for market conditions and makes no representations or warranties regarding the value of any cryptocurrency or fiat currency.
 

16.  STATEMENTS, CONFIRMATION AND COMMUNICATIONS

16.1. All communications, statements, notices, and other correspondence will be sent to the Customer’s registered email address. These communications will be considered transmitted and delivered upon sending, regardless of whether the Customer receives them.
16.2. Order confirmations and Account statements will be deemed accurate and binding unless the Customer raises an objection immediately upon receipt and confirms the objection in writing within one day of receiving the electronic notification.
16.3. Instead of sending exchange confirmations via regular mail, the Company provides the Customer with online access to their Account at any time through the Internet.
 

17.  PROVIDERS OF SERVICES

17.1. The Customer acknowledges and agrees that the Platform, along with its associated software and Services, may be provided by third-party licensors who are external to the Company. The Company assumes no responsibility, whether express or implied, or as required by law, for ensuring that the Platform or the related software and Services provided by third-party licensors do not infringe upon any rights. The Company does not guarantee that the Platform, or the related software and Services, will operate without interruptions, be timely, secure, or error-free. Additionally, the Company makes no representations or guarantees about the quality, suitability, accuracy, completeness, or usefulness of the Platform or Services, as specified by the Customer.
 

18.  DISPUTE RESOLUTION

18.1. If the Customer believes that the Company has breached any provision of this Agreement through its actions or inaction, leading to a conflict, the Customer has the right to file a complaint with the Company within one day of the issue arising. The complaint can be submitted via email to [email protected].
18.2. The Company will review the Customer's complaint and communicate its decision within 30 (thirty) days, unless applicable legal requirements or other binding Company regulations related to the provision of Services specify a different time frame.
 

19.  CONFIDENTIALITY
     

19.1. Privacy and data protection are governed by the Company's Privacy Policy, which is available on the Platform.
 

20.  OVERSEIGNMENT AND JURIDICATION

20.1. This Agreement, along with the rights and obligations of the parties, will be governed by and enforced in accordance with the laws of the Company's jurisdiction, the Czech Republic, without considering the principles of choice of law.
20.2. The Customer agrees that any civil action, arbitration, or legal proceeding arising from this Agreement or related to the Customer's Account, involving the Company, its employees, or agents, will be exclusively brought and resolved in a court located within the Company's jurisdiction. The Customer also waives the right to a jury trial in such actions and forfeits the right to transfer the case to another location. The Customer acknowledges that no action arising from this Agreement or related transactions can be initiated more than one year after the cause of action occurred.
20.3. The Company may suggest resolving any dispute through an independent third-party organization, such as an arbitration court within the Company's jurisdiction. The Customer may choose to accept or decline this method of resolution.
 

21. ANTI-MONEY LAUNDERING POLICY

21.1. The Company is committed to providing secure and compliant Services to its Customers. To maintain this, the Company will actively monitor transactions for any suspicious activities and report such activities to government authorities when required by law.
21.2. In compliance with applicable laws and contractual obligations, the Company is required to retain certain information and documentation. The Company reserves the right to retain this information for at least five years, or longer if necessary to meet privacy and data protection requirements. This retention applies even if the Customer closes their Account or stops using the Services, as well as if the Customer begins but does not complete their Account application.
21.3. To strengthen security, the Company may work with third-party providers that offer information validation and Anti-Money Laundering (AML) services.
21.4. The Company has an AML Policy in place, and a summary of this policy can be accessed on the Platform.
 

22.  CHANGES

22.1. The Customer acknowledges and agrees that the Company has the right to modify or amend this Agreement at its discretion. The updated version of the Agreement will be made available on the Platform, along with the date of the most recent update. The Customer agrees to be bound by the amended terms either one (1) business day after the Company posts it on the Platform or upon initiating any transaction on the Platform, whichever comes first.
 

23. TERMINATION

23.1. This Agreement will remain in effect until terminated and can be terminated by the Customer at any time, provided there are no outstanding liabilities to the Company. Termination can be done by sending a written notice of termination via registered email to the Company. The Company also reserves the right to terminate this Agreement at any time by sending a notice of termination to the Customer via registered email or through the Customer's Account on the Platform. However, termination does not affect transactions that have already been completed and does not release either party from obligations under this Agreement. The Customer remains responsible for any obligations arising from prior transactions.
23.2. The Company has the right to suspend or terminate this Agreement or any of the Customer's Accounts without prior notice in the following cases:

• If the Customer breaches any provision of this Agreement or any other legally binding agreements with the Company.
• If the Customer violates any applicable laws or regulations regarding the use of the Company's Services, or if the Company has reasonable grounds to suspect such a violation.
• If the Company suspects that the Customer is involved in fraudulent activities, money laundering, terrorism financing, or any other criminal activities.

23.3. The Company may suspend the Customer's Account at any time if:

• The Company reasonably believes the Account has been compromised or for any security-related reason.
• The Company suspects that the Account is being used without the Customer's authorization or fraudulently. The Company will notify the Customer before the suspension, unless prohibited by law, or will promptly notify the Customer after the suspension if prior notice is not possible under the circumstances.

 

24. FORCE MAJEURE

24.1. The Company will not be held responsible for any damages resulting from delays or failures to fulfill its obligations under this Agreement if such delays or failures are caused by circumstances beyond its control. These may include, but are not limited to, fires, strikes, floods, power outages or failures, natural disasters, acts of enemies of the state, lawful actions by public authorities, or any other events commonly recognized as force majeure.
 

25. OTHER RIGHTS OF INTELLECTUAL PROPERTY AND COPYRIGHTS

25.1. Unless explicitly stated otherwise, all copyrights and other intellectual property rights related to the content and materials on the Company's Website or provided in connection with the Services are solely owned by the Company. The Company grants the Customer a limited, non-exclusive, and non-transferable right to access and use the data provided by the Company for personal or internal business purposes. However, this right does not include the unauthorized distribution, use, modification, or public display of any data provided by the Company. If the Company's suspension or termination of the Customer's access to the Services occurs, this right will automatically end.
 

26. TRADING CRYPTO PAIRS AVAILABLE

26.1. Explore the wide range of crypto exchange opportunities at BlockSolver with our current selection of trading pairs. Choose from key pairs like EUR/BTC and EUR/ETH. For added stability, consider EUR/USDT TRC-20 and EUR/USDT ERC-20, linking the Euro to trusted blockchains. Effortlessly switch between major cryptocurrencies and the Euro with pairs like BTC/EUR and ETH/EUR. Unlock strategic options with USDT TRC-20/EUR and EUR/USDT ERC-20. BlockSolver provides a variety of trading pairs with well-established stablecoins, offering a platform for both innovation and strategic exchanges.
 

27. SUPPORT

27.1. If the Customer has any questions or concerns about the Agreement, their rights, or obligations, they can reach out to the Company using the following contact information:
Company Name: BlockSolver s.r.o.
Registration Number: 211 35 584

Office Address: Novodvorská 1062/12, Lhotka, 142 00 Praha 4, CZ
Email: [email protected]