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PRIVACY POLICY

DEFENITION

 

Company: BlockSolver s.r.o. is registered under number 211 35 584, with its office and registration address located at Novodvorská 1062/12, Lhotka, 142 00 Praha 4.

Main Activity: blocksolver.io platform serves as a virtual currency service provider and is officially registered as a Virtual Currency Exchange Operator in the Czech Republic.

Website: This refers to the online portal operated by the Company, which can be accessed at https://blocksolver.io.

Customer: A Customer is any individual aged 18 or older who has thoroughly reviewed and accepted the BlockSolver Customer Agreement, thereby qualifying to use the services offered through the Company's Website Platforms.

  1. OBJECTIVE AND COVERAGE

At BlockSolver, your privacy is our utmost priority. To deliver our services effectively, we must collect and manage certain personal details, referred to as "Personal Data." This Privacy Notice explains how we collect, use, share, store, and process your Personal Data and informs you of your rights regarding its handling. We encourage you to read this notice thoroughly, as it becomes legally binding once you access the BlockSolver website (collectively known as the "Platform") and use our services. If you have any questions or concerns about how your data is processed, please contact us at [email protected].

  1. DATA GOVERNANCE

BlockSolver s.r.o., together with its third-party tools, security providers, and IT solution partners, serves as the primary controller responsible for processing your Personal Data.

  1. GATHERING OF PERSONAL INFORMATION

To offer our services and meet regulatory obligations, we collect your Personal Data when you visit the Platform, use our services, or communicate with us via social media, email, or other channels. We may source your Personal Data from various avenues, including:

  • Direct Interactions: Data that you provide when accessing the Platform, completing forms, registering, or interacting directly with us.
  • Indirect Interactions: Data available publicly on other websites and social media platforms, as well as data provided by third parties such as financial institutions, identity verification partners, and government registers.
  • Digital Interactions: Data automatically collected through cookies and similar technologies, which may include your IP address, device information, browser details, visit information, and other technical data.

4. TYPES OF PERSONAL DATA PROCESSED

Below is an overview of the personal data we collect and the reasons for processing it:

  • Name: Used to identify and address you accurately.
  • Date of Birth: Employed to verify your age and determine eligibility for specific services.
  • Place of Birth: Helps in verifying your identity and background.
  • Identity Document Information: Used to confirm your identity and ensure compliance with legal standards.
  • Personal Identification Code: Utilized to uniquely distinguish you.
  • Country of Residence: Establishes your geographic location.
  • Citizenship: Assesses your legal status and associated rights.
  • Address: For communication purposes and location verification.
  • Facial Image: Used to authenticate your identity and bolster security measures.
  • Liveness Check: Ensures that the person registering is indeed you.

Additional Data Collected for Service Provision:

  • Payment Information: Details about your selected payment method, including bank or payment account data, address information, electronic wallet details, and transaction records associated with your use of the Platform.
  • Financial Information: Data regarding the origin of your funds and your income details.
  • Technical Information: Data about your device, such as device identifiers, IP address, and the geographical location from which you access our services.
  • Preference Information: Insights into your usage of our services, including the specific products you use and any inquiries or complaints you may have.

 

    1. SECURITY MEASURES OF PERSONAL DATA

At BlockSolver, safeguarding your Personal Data is our top priority. We have implemented a comprehensive range of physical and technical safeguards designed to prevent unauthorized access, ensure confidentiality, and avert any misuse or disclosure of your data. Your Personal Data is stored on secure servers equipped with both physical and electronic access controls. In addition, we perform regular external audits to confirm our compliance with security certifications and to evaluate the effectiveness of our security measures.

    1. RETENTION AND DELETION OF PERSONAL DATA

We retain your Personal Data only for as long as it is necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once the data is no longer needed for processing, or when the required retention period expires, it will be deleted. In determining the appropriate retention period, we consider factors such as the volume, nature, and sensitivity of the data, the risks associated with its unauthorized use or disclosure, the intended processing purposes, alternative methods to achieve these purposes, and any applicable legal requirements. Please note that, in accordance with anti-money laundering regulations, we may be obligated to keep certain types of Personal Data for an extended period even after your account has been closed.

    1. TRANSFER OF PERSONAL DATA

To ensure the effective operation of our Platform, we may share your Personal Data with our subsidiaries, business partners, service providers, and other third parties involved in delivering our services. Some of these data transfers might occur outside the European Economic Area (EEA) and the United Kingdom (UK). When we transfer your data to regions beyond these areas, we make sure that the transfer is lawful and that any third-party Data Processors comply with the EU General Data Protection Act 2016 and the UK Data Protection Act 2018. By using our products and services, you agree to the transfer of your Personal Data to other countries, including those with different levels of privacy and data protection regulations than those in your own country. Throughout these transfers, we will protect your Personal Data in accordance with this Privacy Notice and will implement appropriate contractual safeguards for data sharing.

    1. PROTECTION OF RIGHTS

If you have any questions, wish to withdraw your consent, or want to exercise your rights regarding the processing of your Personal Data, please contact BlockSolver. This includes your right to file complaints about how your data is handled. For inquiries or to cancel your consent, you can reach our designated data protection specialist for private customers at [email protected]. If you believe your rights have been violated, you also have the option to contact the Data Protection Inspectorate or pursue legal action in a court within their jurisdiction. However, we encourage you to contact us directly first so that we can promptly address and resolve any concerns.

    1. YOUR RIGHTS

Depending on the laws in your country of residence, you may have additional privacy rights. If any of the rights outlined below are not explicitly provided under your local laws, BlockSolver retains full discretion in granting those rights.

Information and Access: You have the right to ask whether your Personal Data is being processed, to obtain details about that processing, and to receive a copy of your data in a structured format.

Rectification: If the Personal Data we hold about you is incomplete or incorrect, you are entitled to request its update or correction.

Data Portability: You may ask for a copy of your Personal Data in a structured, commonly used, and machine-readable format. Where possible, we can also transfer your data directly to another data controller on your behalf.

Consent Withdrawal: If your Personal Data is processed based on your consent, you have the right to withdraw that consent at any time. This withdrawal will not affect the lawfulness of any processing carried out on other legal grounds.

Processing Restrictions: Under certain conditions, such as when disputing the accuracy of your data or objecting to its processing, you can request that we restrict, block, or suppress the processing of your Personal Data. If approved, we will halt the processing while still retaining your data.

Objection: You have the right to object to the processing of your Personal Data, particularly for purposes such as direct marketing or research, or when the processing lacks a proper legal basis.

Automated Decision-making and Profiling: We sometimes use automated processes in our decision-making. You have the right not to be subject solely to decisions made through automated processing—including profiling—that have a significant impact on you. Should such a decision occur, you may contest it and request human intervention.

Right to Opt-out of Marketing Communications: If you have previously consented to receive marketing communications, you retain the right to object to or withdraw your consent for such communications at any time.

Retention and Erasure: We ensure that your Personal Data is not kept longer than necessary. You may request its deletion once it is no longer needed for processing or after the retention period has expired, subject to applicable legal requirements (note that some anti-money laundering regulations may mandate longer retention even after your account is closed).

Right to Lodge a Complaint: If you have concerns or questions about how your Personal Data is being processed, please contact us at [email protected]. If you remain unsatisfied with our response, you also have the right to file a complaint with your local data protection authority.