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How do I recover my crypto assets if I lose access?

Cryptocurrency offers unparalleled control over your funds, but that control comes with responsibility. If you lose access to your hardware wallet—whether it's lost, stolen, or damaged—you can still recover your assets using your recovery seed (also known as a seed phrase or mnemonic phrase). Here’s a step-by-step guide to help you regain access safely and securely.

Step 1: Get a New Compatible Hardware Wallet

If your original wallet is lost or damaged, the first thing you need to do is obtain a new hardware wallet from a trusted manufacturer. Be sure to purchase it directly from the official website or an authorized reseller to avoid tampered devices. The new wallet should be compatible with your previous one, such as:

  • Ledger Nano S/X (compatible with other Ledger devices)

  • Trezor Model One/T (compatible within the Trezor ecosystem)

  • BitBox02

  • KeepKey

  • Ellipal

Step 2: Restore Your Wallet Using the Recovery Seed

When setting up your new device, choose “Restore Wallet” instead of creating a new one. Your hardware wallet will prompt you to enter your 12, 18, or 24-word recovery phrase in the exact order you originally recorded it. This phrase regenerates your private keys and gives you full access to your funds.

Important Note:

Never enter your recovery seed on a computer, smartphone, or online platform. It should only be entered directly into your hardware wallet to avoid phishing attacks and malware threats.

Step 3: Verify and Secure Your Wallet

After restoring your wallet, double-check that your funds and accounts have been successfully retrieved. Once confirmed, take these security measures:

  • Set a new PIN to protect your device from unauthorized access.

  • Consider adding a passphrase (if your hardware wallet supports it) for extra security.

  • Store your recovery seed safely in a secure offline location, such as a fireproof safe or a metal backup plate.

What If My Recovery Seed Is Lost or Stolen?

If your recovery phrase is lost, and your hardware wallet is still working, move your funds to a new wallet with a fresh seed phrase immediately. If someone else gains access to your seed, they can steal your funds.

Final Thoughts

Recovering your crypto assets is straightforward if you’ve properly backed up your recovery phrase. Your seed phrase is the master key to your crypto holdings—protect it like a treasure, and you’ll never lose access to your funds.